FAQ

What is your cancellation policy?

Cancellations must be made at least 3 weeks before the date of the party. A 50% refund will be made to any cancellation made prior to 3 weeks before the date of the party. Any cancellations after this date will not receive a refund.

Do I need to pay a deposit?

We ask for full payment at the time of booking.

What happens if it rains?

We are an outdoor venue and hate it as much as you do when it rains. But we do NOT provide refunds or transfers due to bad weather. The bouncy castle has a roof so can be used in light rain. Only on very rare occasions that there is severe weather would you be unable to use the bouncy castle as it would be deemed unsafe.

Can we use the other facilities on site?

Yes you are more than welcome to use the other facilities e.g. playground. But children should be supervised by an accompanying adult whilst doing so.

Can we arrive early to set up?

Yes the party pen is available for you to set up 30 minutes before the start time and should be vacated no later than 30 minutes after booked slot. Customers who exceed this time will be charged.

Can I put up decorations and balloons?

Yes you are more than welcome to bring your own decorations to put up. Please do not use any pins or staples to attach them and ALL decorations must be removed before you leave or you may be charged. Please also do not bring any confetti or pinata’s with tissue paper.

Is there music?

Yes there is a speaker that you can connect to via bluetooth. (not available in the Party pen option)

Can I bring my own food to the party?

You are welcome to bring your own snacks, nibbles and drinks to the party to accompany the food that we provide. We ask for no glass on site.

Can I bring an entertainer?

Yes you can bring your own entertainer and there is a power socket accessible. (not available in the Party pen option)

Will there be drinks?

Yes there will be unlimited jugs of water and squash available throughout the party. (not available in the Party pen option)

What does the lunch box contain?

Each child will receive their choice of either a cheese or ham sandwich or vegan cheese sandwich, a packet of pom bears, biscuit and a box of raisins.

What if a child has an allergy or special dietary requirement?

We offer vegan alternatives for all the food along with a gluten free option and vegetarian options too. Please just make a note of this on the booking form. Unfortunately we are not able to cater for kosher diets.

Can we bring our own cake?

You are more than welcome to bring a birthday cake for the party. We ask that you please bring your own knife, candles and matches. Also any napkins etc that you would like to package the cake in.

Do you provide cutlery etc?

Yes we provide, cutlery, plates, napkins, cups for any food and drink that we provide. If you are bringing any of your own snacks and drinks then please bring your own cutlery, plates etc to serve these.

Can we set up a tab?

Yes, we can help arrange this for you on the day.